Lead Infrastructure Architect | National Restaurant Association, Chicago, IL - Dec 2016 - Present
Successfully internalized complex IT Infrastructure, Cloud, and Cybersecurity projects, eliminating the need for outsourcing and thereby reducing associated costs by nearly 90%.
Manage an internal Cisco network supporting a fully redundant VMware virtualized environment.
Manage firewalls, IDS/IPS, SIEM, access control, and load balancing.
Enhanced system security and data assurance through effective design and implementation, significantly reducing security risks by 10%.
Authored detailed architectural design plans, security requirements, and specifications, serving as a comprehensive guide for the IT department and improving project execution efficiency by 15%.
The successful migration of Cisco UCCX to an inContact cloud solution enhanced customer communications while decreasing costs by 50%.
Served as a critical resource in providing 2nd and 3rd-level technical support, successfully troubleshooting and resolving 95% of issues.
Proof of concept and interoperability testing
Security scanning and vulnerability management
Detailed analysis and troubleshooting of security-related issues.
Conducted comprehensive overhauls of all site networks, successfully replacing and upgrading firewalls, switches, routers, and other key equipment.
Principal Consultant | Network Data Systems, Schaumburg, IL - Dec 2003 - Dec 2014
Subject Matter Expert in Routing and Switching, Cisco Unified Communications, and Cisco Contact Center Express
Worked closely with customers and sales to identify business needs, including the costs and benefits of implementing data, voice, and security solutions.
Provided consultation and technical services on all information security, infrastructure, and voice aspects.
Applied leading theories and concepts to developing, maintaining, and implementing information security standards, procedures, and guidelines.
Provided detailed network diagrams, process flow charts, and procedural guidelines.
Designed and Implemented network, security, and voice-related hardware and software solutions.
Implemented and managed operating systems and software, security systems, and intrusion detection systems
Implemented WAN and LAN designs in multi-datacenter configurations.
Recommended and installed upgrades and helped businesses to plan for technology to match the growth.
Performed network security design and integration duties.
Emerging Technologies Engineer | AT&T (SBC, Ameritech, Anixter) Chicago, IL - Oct 1997 - Nov 2003
Implementation, installation, and migration of complete Enterprise LAN and WAN networks
Implementation of Cisco AVVID Solutions utilizing Cisco CUCM, CUC, UCCX, CER, Personal Assistant, Conference Connection Software, Cisco Catalyst LAN Switches, and Routers
Installation of Microsoft Active Directory solutions to support voice applications, including voicemail
Provided technical consulting for Voice. Data and Security Projects
Performed on-the-job training for voice implementations.
Installation of Security solutions, including Cisco PIX/ASA devices, Cisco Network IDS/IPS, and Cisco VPN Concentrators
Provide employee Mentoring.
Installed Routers, Switches, Hubs, Firewalls, VPN Concentrators, Remote Access Servers, and Network Management platforms for various vendors, including Cisco, Nortel/Bay Networks, Xylan, Ascend, Extreme, 3Com, Shiva, and HP
Integrated ATM Switches and access devices for Fore Systems, Nortel/Bay Networks, Xylan, 3Com, and Cisco
Troubleshoot LAN, WAN, Security, and Remote Access Networks, using Protocol Analyzers, debugs, and management platforms.
Implementation Engineer | UUNet, Fairfax, VA - Oct 1996 - May 1997
Activation and deployment of DS1 and DS3 circuits for vital Internet applications, utilizing ISDN Primary Rate Interfaces and Channelized T-1 services, to enhance connectivity for key clients, including Microsoft.com and AOL.
Appointed as Installation Engineer responsible for nationwide deployment of critical network communication equipment, including Cisco 7600 routers and Ascend Max TNT dial-up servers, to support internet service providers like AOL and MSN.
Conducted comprehensive on-site installations and configuration at various Points of Presence locations across the country, deploying and activating multiple rows of routers, switches, and Ascend MaxTNT dial-up modem banks, thereby adding capacity for approximately 30,000 dial-up modems per setup.
Comm-Computer Sys Control Specialist | U.S. Air Force Active Duty Pentagon, DC - Jul 1993 - Oct 1996
Deployed, sustained, troubleshoot, and repaired standard voice, data, and video network infrastructure systems and cryptographic equipment.
Performed, coordinated, integrated, and supervised network design, configuration, operation, defense, restoration, and improvements.
Analyzed capabilities and performance, identified problems, and took corrective action.
Fabricated, terminated, and interconnected wiring and associated network infrastructure devices.
Node Site Coordinator/Engineer for the Defense Information System Agency Non-Classified Internet Protocol Router Network (NIPRNet)
Assistant Node Site Coordinator/Engineer for the Defense Information System Agency Secure Internet Protocol Router Network (SIPRNet)
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