Work Experience

• Led internalization of IT infrastructure and cloud projects, cutting outsourcing costs by 90% through streamlined in-house team efforts and automation.

• Manage an internal Cisco network supporting a fully redundant VMware virtualized environment.

• Implemented and managed Microsoft Sentinel for security monitoring, threat intelligence, and SIEM operations.

• Installed, configured, and maintained Ping Identity solutions, including Ping Directory, Ping Data Sync, and Ping Federate, ensuring seamless identity and access management.

• Installed, configured, and managed Check Point firewalls, improving network security and segmentation.

• Improved system security by designing and implementing multi-layered security controls, resulting in a 10% reduction in risk vulnerabilities.

• Directed the creation of comprehensive IT architectural design plans, improving team execution efficiency by 15%.

• Managed migration of Cisco UCCX to inContact cloud solution, improving customer response time by 40% and reducing costs by 50%.

• Served as a critical resource in providing 2nd and 3rd-level technical support, successfully troubleshooting and resolving 95% of issues.

• Proof of concept and interoperability testing

• Security scanning and vulnerability management

• Detailed analysis and troubleshooting of security-related issues.

• Conducted. comprehensive overhauls of all site networks, successfully replacing and upgrading firewalls, switches, routers, and other key equipment.

• Acted as Subject Matter Expert in Routing, Switching, Cisco Unified Communications, and Cisco Contact Center Express, leading critical infrastructure projects for enterprise clients.

• Collaborated with customers and sales teams to assess business needs, reducing implementation costs by 20% through optimized data, voice, and security solutions.

• Delivered technical consultation and services for security, infrastructure, and voice projects, ensuring a 99% uptime across all systems implemented.

• Developed and implemented security standards and guidelines that reduced security breaches by 15% for major clients.

• Provided detailed network diagrams, process flow charts, and procedural guidelines.

• Designed and implemented multi-layered network, security, and voice solutions, increasing client network operational efficiency by 30%.

• Implemented and managed operating systems and software, security systems, and intrusion detection systems

• Led the implementation of WAN and LAN designs for multi-datacenter deployments, improving data transfer speeds by 25%.

• Recommended and implemented scalable upgrades, facilitating a 20% annual growth in client infrastructure capacity.

Performed network security design and integration duties. 

• Managed the implementation, installation, and migration of enterprise LAN and WAN networks, reducing downtime by 40% during transitions.

• Deployed Cisco AVVID solutions, including CUCM, CUC, and UCCX, enhancing communication systems and reducing system latency by 30%.

• Installed Microsoft Active Directory solutions for voice application integration, improving system access and voice service reliability by 20%.

• Delivered technical consulting on Voice, Data, and Security projects, leading to a 10% improvement in client system performance.

• Conducted on-the-job training for voice system implementations, reducing team errors by 15% and enhancing operational efficiency.

• Implemented security solutions like Cisco PIX/ASA and VPN Concentrators, improving network security posture by 25% for enterprise clients.

• Installed Routers, Switches, Hubs, Firewalls, VPN Concentrators, Remote Access Servers, and Network Management platforms for various vendors, including Cisco, Nortel/Bay Networks, Xylan, Ascend, Extreme, 3Com, Shiva, and HP

• Integrated ATM Switches and access devices for Fore Systems, Nortel/Bay Networks, Xylan, 3Com, and Cisco

• Troubleshoot LAN, WAN, Security, and Remote Access Networks using Protocol Analyzers, debugs, and management platforms.

• Activated and deployed DS1 and DS3 circuits for critical internet services, improving connectivity for key clients such as Microsoft.com and AOL, increasing data throughput by 35%.

• Led nationwide deployment of Cisco 7600 routers and Ascend Max TNT dial-up servers, increasing dial-up capacity by 30,000 modems per site for internet service providers like AOL and MSN.

• Installed and configured routers, switches, and Ascend MaxTNT modem banks, adding 30,000 modem capacity per site, significantly enhancing ISP customer service availability and reducing downtime by 25%.

• 1993 – 1996 Communications-Computer Systems Control Specialist – U.S. Air Force, Pentagon, Washington, D.C.

• Deployed, sustained, and repaired voice, data, and video network infrastructure and cryptographic systems, improving operational uptime by 20% across the Pentagon’s critical communications network.

• Supervised and integrated network design, defense, and restoration efforts, reducing downtime by 15% and enhancing system security across the Pentagon’s operations.

• Analyzed network performance and identified issues, implementing corrective actions that reduced system vulnerabilities by 25%.

• Installed and interconnected wiring and network infrastructure devices, improving communication network stability and reducing installation time by 10%.

• Served as Node Site Coordinator/Engineer for the Defense Information System Agency NIPRNet, maintaining 99.5% uptime for secure military communications.

• Assisted in coordinating and maintaining the Defense Information System Agency’s SIPRNet, supporting classified military communications with 99% uptime.

• Deployed, sustained, troubleshoot, and repaired standard voice, data, and video network infrastructure systems and cryptographic equipment.

• Performed, coordinated, integrated, and supervised network design, configuration, operation, defense, restoration, and improvements.

• Analyzed capabilities and performance, identified problems, and took corrective action.

• Fabricated, terminated, and interconnected wiring and associated network infrastructure devices.

• Node Site Coordinator/Engineer for the Defense Information System Agency Non-Classified Internet Protocol Router Network (NIPRNet)

• Assistant Node Site Coordinator/Engineer for the Defense Information System Agency Secure Internet Protocol Router Network (SIPRNet)